Help Topics

• Online Shop

  • Print & Embroidery Positions Available
  • I’m not sure what the garments will look like or their colour
  • Quoting on small orders – how it works
  • Online Orders – Artwork Checklist

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• Samples & Testing

  • How Do I Test Fit and Fabrics?
  • Can I Get Free Samples?
  • All-over Sublimation Print Samples
  • Can I See a Sample at Your Offices?
  • I’m not happy with my samples

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• Print / Embroidery & Customisation Basics

  • Minimum Order Quantity
  • Bespoke Manufacture
  • Why we require artwork before quoting
  • Printing Onto Coloured Garments
  • All-Over Sublimation Printing – Only Onto Polyester Garments

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• Products

  • Unsure On What Product You Want
  • Are Other Products Available?
  • Garments We Cannot Embroider
  • How Do I Test Fit and Fabrics?
  • Low Stock / Stock Outages

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• Relabelling

  • Branding Inside Our Products?
  • Fairtrade ‘Neutral’ Clothing – Relabelling
  • Organic Stanley & Stella Clothing – Relabelling
  • Relabelling Legal Requirements
  • Why We Don’t Offer Relabelling & Why You Should Use an Expert

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• Design Work

  • Why we require artwork before quoting
  • Will my design be the same as on screen?
  • Why Colours Come Out Differently When Printed
  • What Format Does Artwork Need To Be In
  • Pantone Matching

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• Digital Mockups

  • When / How Do I Get A Digital Mockup?
  • Can I Keep Making Design Changes?
  • Why it’s not possible to get your mockups perfectly to scale
  • Digital Mockup Accuracy & Artwork Placement
  • Artwork Guide

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• Price Match Promise

  • How Our Price Match Promise Works
  • Reasons Why We Can’t Match All Quotes/Suppliers
  • What is our Price Match Promise?

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• Orders

  • Discount On Bulk Purchases
  • How Should I Put Regular Orders In?
  • Meeting Delivery Deadlines
  • Low Stock / Stock Outages
  • Information we need to place your order

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• Shipping

  • Why Is My Shipping So Expensive?
  • What are the Delivery Times (Lead Times)?
  • My Order Hasn’t Arrived – Where Is It?
  • Can I Collect From You Or Use My Own Courier?
  • Can I Drop Off My Products

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• Contacting Us

  • Can I Visit Your Offices?
  • Email Enquiries vs Phone Calls

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