Whilst we’re proud of our products and think you’ll love them, we get endless requests for samples from customers. While we understand the desire to test things out first, if we offered bespoke samples to everyone, we’d run out of time for bulk orders!
We believe we have a fair way to deal with samples:
For Purchases of Less than 50 products
If you’re ordering less than 50 products, then don’t worry, you can purchase single printed & embroidered products direct from our Online Shop.
We have a minimum of just 10 products for embroidery when the embroidery area is larger than 120x120mm (think large back embroideries etc) when purchasing through our Online Shop. If the embroidery is below 120mm wide there is no minimum order quantity.
If you’re happy with the print or embroidery used on your single unit, just let us know in the notes for your full order following, so we can ensure the same process is used next time around. If you don’t inform us, a different print method may be used to best match the quantity/design required (any requested print method will need to be approved by our team – if you do not get approval on this a different print method may be used).
You will receive a full visual proof before your order goes into production. Your digital proof will show the design placement, colour and size. Only when you are completely happy with your proof and have given us your approval to proceed will production commence. If using our Online Shop you’ll be able to use our product designer to get your designs as required. All orders are checked by our expert print team to ensure your order and artwork are print ready.
If you are unsure on product colours, before buying one of every colour, we advise getting in touch and requesting product images for the product you’re interested in. This will save you time and money.
Due to the wholesale, custom nature of our business we cannot provide refunds or returns for samples, however, we can provide £50 of credit for samples against every £500 spent on your bulk order (up to a maximum of £150 of credit).
If you’re worried about the quality of our production feel free to have a look at some case studies of previous work here.
For Purchases of more than 50 products
On orders of this size the processes used may be slightly different. Below is an illustration of the typical print methods used.
pre-printed screen print samples here should you wish to test the print quality. We do not offer bespoke screen printed samples.
If ordering a quantity that will require DTG printing, you can also purchase a pre-printed sample, or alternatively you can purchase a single unit with your design in our online shop.
If printing onto polyester garments, we’d likely use digital transfer printing, vinyl, or screen printing, depending on the product type & quantity.
Embroidery can be used across all quantities.
Please be sure to specify to the designer doing your digital mockups the process you’d like if you have a preference (after your order has been placed), as depending on the design (among many other factors) we may opt to use a different process if we believe it’ll work better on your chosen garments. The table above is just a guide and not a guarantee of the final process used.
Due to the wholesale, custom nature of our business we cannot provide refunds or returns for samples, however, we can provide £50 of credit for samples against every £500 spent on your bulk order (up to a maximum of £150 of credit).
Needs A Specific Print Method?
If you’re after a specific print method for your order, please get in touch.
For Testing Sizes of Garments
All of our garments come with size guides (most of which are in the product description on our Online Shop), or can be provided upon request. We advise using the manufacturers size guides, as opposed to purchasing a product in every size. Or purchasing one product to see how the size comes up. Please note, due to the wholesale, custom nature of our business we cannot provide refunds or returns for samples, however, we can provide £50 of credit for samples against every £500 spent on your bulk order (up to a maximum of £150 of credit). You cannot send your products back to us to be decorated if you have ordered them blank. You’ll need to order them with decoration if you require custom printing or embroidery.
For all-Over Printing
For all-over t-shirt printing, please get in touch for our guide, and price list for this. All-Over printed products cannot be purchased through our website.