My Order Hasn’t Arrived – Where Is It?

We’re really sorry your order doesn’t appear to have arrived on time.

There are a few procedures we recommend before we investigate the missing order further.
These are as follows:
– Check your offices internal mail, or neighbouring buildings to ensure your delivery has not ended up with the wrong person.
– Ensure your parcel has not been moved by someone else in your building.
– Ensure you have not missed the delivery, and been left a note with a re-delivery/collection options.
– Check that you have the correct delivery date, as specified on your invoice.

Please also bear in mind if being delivered by a courier, unless specified otherwise your order may be delivered later in the day, so please allow for this.

If you are still unable to track down your order following these procedures, let us know and we’ll look into this further.

To ensure your order is looked into as quickly as possible please email us with your order details and invoice number. Please email these details as opposed to calling; we are unable to provide tracking details over the phone and our customer service team will be able to deal with your enquiry faster via email.

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