Why Is My Shipping So Expensive?
As we’re a wholesale based business, for smaller orders our shipping can appear a little expensive. Our shipping costs reflect...
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What are the Delivery Times (Lead Times)?
Please find approximate lead times for each of our processes below. Blank Garments ‘Standard Shipping’ Lead Time – 3-5 working... -
My Order Hasn’t Arrived – Where Is It?
We’re really sorry your order doesn’t appear to have arrived on time. There are a few procedures we recommend before... -
Can I Collect From You Or Use My Own Courier?
No, unfortunately for insurance and liability purposes we don’t allow collection from our facilities. This ensures we have are able... -
Can I Drop Off My Products
Unfortunately, we only accept returns by post. This is our standard policy, as we get a lot of customers asking... -
Meeting Delivery Deadlines
If you need a deadline meeting we always advise booking your order in sooner rather than later – to ensure... -
Guaranteed Delivery Requirements
If you have a specific deadline that needs to be met we always advise getting your order sent over to... -
Where are you based?
Our head office is in Chester. However, we have facilities across the UK, including London, Manchester, Glasgow & Wales. We serve customers in the UK,... -
When is my order added to the production queue?
What is the production queue? Despite having the capacity to print & embroider over 5000+ garments a day, we’re fortunate... -
Brexit and EU Shipping
Can you deliver products to the EU? Yes, we can! Whether you’re based in the EU, or simply need products...