Delivery Times

Please find approximate lead times for each of our processes below. 

Our shipping estimates include the time taken for our print and design team to carefully review, print, and prepare your order before dispatch.

Please allow 14-21 working days if placing a large bulk order.

Lead times are based on shipping to a UK address. International deliveries may take longer.

*Our courier will send tracking details on the day of dispatch. Lead times are approximate and subject to change depending on stock availability. Most small custom-printed orders are fulfilled in 8 working days or less.
**Fairtrade garments are those specifically marked as Fairtrade in their title and usually have a product code beginning with O. If you’re unsure and are concerned about lead times, contact us and we’ll be happy to clarify your options.

Rush Order Shipping – Addtional Information

Please get in touch for express delivery. Or if ordering online click the ‘Rush Order’ shipping option at the checkout. Rush delivery is subject to availability and may be extended or temporarily unavailable during busy periods. If rush delivery is affected, you will see the current delivery options presented at checkout.

All-Over Sublimation Sportswear & Garment Finishing

Sublimation sportswear (sportswear with all-over print coverage) has a lead time of 4-8 weeks, while garment finishing services (such as relabeling) typically require 4-6 weeks. This is not applicable for online shop orders.

Returns Policy

We take great pride in the quality of our work and want you to be absolutely delighted with your purchase.
If for any reason your order doesn’t meet your expectations, please get in touch with us. We’re committed to making things right and ensuring you’re happy with your order. You’ll find our full returns policy here.

Frequently Asked Questions

Why do you not offer next-day delivery?

Our lead times reflect our commitment to delivering high-quality, sustainable, and fairly managed production:

• Quality First: Every order is reviewed by experts and undergoes multiple quality checks to ensure perfection before production.
• Sustainability: We use a just-in-time model to minimise waste and reduce our carbon footprint.
• Fair Scheduling: All orders are placed in a fair production queue, ensuring no customer is prioritized over another.

These practices take a little extra time but guarantee better results for you and the planet.

When will my order go into production?

Your order enters the production queue only after:

1. Payment is received.
2. Production Sheet/Digital Mockup/Job Sheet approval is complete (if required).

Please note:

• Stock Availability: Stock outs can happen due to high volumes, so we recommend planning for extra time if you have strict deadlines.
• Account Manager Limitations: While account managers can provide an estimated lead time, they do not have full access to the production schedule.
• Artwork Delays: Ensure your artwork is in the correct format to avoid delays. Any delays caused by incorrect or late artwork submission are the client’s responsibility. View our Artwork Guide here.

Factors Affecting Lead Times:

• Order size.
• Type of products ordered.
• Current production volume.

Important Note: Job Sheets/Digital Mockups can take 1-2 days to produce, so please account for this when planning your order timeline. If you’re concerned about meeting a deadline, reach out to us for support.