While we do everything we can to ensure every product arrives in pristine condition, including rigorous quality control, in some rare cases you may find small marks on your products. Read on for more information.
In some instances, you may find a rogue loose thread on your products. Firstly, don’t panic. Often, what looks like a loose thread is actually just a bit of excess thread that can easily be removed from the garment by hand, and has no impact on the integrity of the product.
It’s only normally a problem when the thread has come away from the product, resulting in the item no longer being stitched together. At this point, the integrity of the garment is compromised. If you have this problem on a product within your order, please get in touch with us.