Unfortunately, we only accept returns by post. This is our standard policy, as we get a lot of customers asking to visit or drop things off – as I’m sure you can appreciate, if we started saying yes, we’d be spending less time on making products and more time trying…
No, unfortunately for insurance and liability purposes we don’t allow collection from our facilities. This ensures we have are able to maintain complete control over our supply chain and helps avoid errors outside of our control.
We’re really sorry your order doesn’t appear to have arrived on time. There are a few procedures we recommend before we investigate the missing order further. These are as follows: – Check your offices internal mail, or neighbouring buildings to ensure your delivery has not ended up with the wrong…
Use the links below to get to the information you need fast: 1) Delivery times 2) Returns policy 3) Frequently asked questions Delivery Times Please find approximate lead times for each of our processes below. Our shipping estimates include the time taken for our print and design team to carefully…
As we’re a wholesale based business, for smaller orders our shipping can appear a little expensive. Our shipping costs reflect 2 factors: the price of shipping garments from the factories, and then on to you. On larger orders, these shipping prices become a lot cheaper a proportion of the order….
We’re all about making things as simple as possible for our customers, so if we’re not getting the design how you would like it, here’s a few options that may help ensure you get your design how you want it faster: Online Product Designer – Head over to our Online…
For bulk orders If you’re placing a bulk order (typically 25 units or more) and paying via an invoice, you’ll be provided with digital mockups before anything goes to production. Once your order has been placed our Graphic Design Team will provide you with a final mockup for your approval,…
You can find our full design resources here. Within this part of our website you’ll find just about everything you will need to know about designing for print. If you have any further questions, just let us know.
Pantone matching is certainly something we’re able to offer when screen printing, you can read more about this here. When using other print methods such as digital printing we will endeavour to get as close to your required colours as possible, however, we’re not able to provide exact Pantone matches…
For Small Orders (For orders of less than 50 products per design) On an order of this size we’ll more than likely DTG Print your design. File Requirements PNG, PSD or AI file with transparent background RGB colour settings Minimum of 150dpi Artwork sized to actual print dimensions (maximum print…