Unfortunately it is not possible for clients to visit our offices. We have many, many customers, and a lot of ask to visit or drop things off – as I’m sure you can appreciate, if we started saying yes, we’d be spending all of our time looking after visitors, and […]
How Should I Put Regular Orders In?
The fastest way to make regular orders is through our Online Shop. If you’re not able to order through the website and require a quote or invoice we suggest requesting an order sheet off of us. This makes the process of ordering regularly easier for you as you’ll know exactly […]
Discount On Bulk Purchases
When making bulk purchases in most cases as a result of economies of scale your price per unit will drop. If using our Online Shop, our system will automatically calculate the best price for you when you enter your quantity and customisation requirements.
Reasons Why We Can’t Match All Quotes/Suppliers
Unfortunately we’re not able to match or beat some competing quotes. While we believe we offer great value, sometimes competitors are able to price lower than us, this can be a result of a few of the following factors: – All of our employees are paid fairly and we are an […]
How Our Price Match Promise Works
What is required from the customer and how does it work? The A.M. Price Match Promise is our promise to attempt to match any genuine like for like quote. To do this, we need the following from you: – The price of the quote you have received before VAT is […]
Can I Drop Off My Products
Unfortunately, we only accept returns by post. This is our standard policy, as we get a lot of customers asking to visit or drop things off – as I’m sure you can appreciate, if we started saying yes, we’d be spending less time on making products and more time trying […]
Can I Collect From You Or Use My Own Courier?
No, unfortunately for insurance and liability purposes we don’t allow collection from our facilities. This ensures we have are able to maintain complete control over our supply chain and helps avoid errors outside of our control.
My Order Hasn’t Arrived – Where Is It?
We’re really sorry your order doesn’t appear to have arrived on time. There are a few procedures we recommend before we investigate the missing order further. These are as follows: – Check your offices internal mail, or neighbouring buildings to ensure your delivery has not ended up with the wrong […]
What are the Lead Times?
Please find approximate lead times for each of our processes below. Blank Garments ‘Standard Shipping’ Lead Time – 3-5 working days (dependent upon stock levels). For our Fairtrade certified products please allow 7-10 working days. ‘No Rush Sustainable Shipping’ Lead Time – 5-7 working days (dependent upon stock levels). For […]
Why Is My Shipping So Expensive?
As we’re a wholesale based business, for smaller orders our shipping can appear a little expensive. Our shipping costs reflect 2 factors: the price of shipping garments from the factories, and then on to you. On larger orders, these shipping prices become a lot cheaper a proportion of the order. […]